Refund and Cancellation Policy

At MatView, we are committed to providing you with best-in-class quality and support. We understand that sometimes you may need to cancel an order or return a product. Our policies are designed to ensure a smooth and hassle-free process for you.

Refund Policy:

We offer a straightforward and hassle-free refund process in the event that you receive a wrong, defective, or damaged product.

Conditions for Refund

1. Eligibility for Refund:

  • You must return the product to us within 7 days from the date of delivery.

  • The date of purchase and proof of purchase are required for processing the refund.

  • The product must be in its original condition and packaging, with all accessories and documentation included.

2. Approval Process:

  • Upon receiving the returned product, our engineers will inspect it to verify the issue.

  • The refund will be granted only after our engineers approve the returned product.

Return Process

1. Initiate Return:

  • Contact our customer support team within 7 days of receiving your product to initiate a return.

  • Provide your order details and the reason for the return.

2. Return Shipping:

  • You will receive instructions on how to return the product.

  • Ensure the product is securely packaged to prevent any damage during transit.

  • You may need to cover the cost of return shipping unless the return is due to our error (e.g., wrong, defective, or damaged product).

3. Return Confirmation:

  • Once we receive the returned product, you will be notified via email.

Refund Process

1. Approval Notification:

  • After our engineers inspect and approve the returned product, we will notify you of the approval status of your refund.

2. Processing Refund:

  • We will process your refund within 3 working days of receiving the returned product.

  • The refund will be issued to the original method of payment.

3. Refund Confirmation:

  • You will receive a confirmation email once the refund has been processed.

Important Information

  • Non-Refundable Items: Certain items may not be eligible for a refund, including products that are damaged due to misuse or missing parts not due to our error.

  • Delayed or Missing Refunds: If you haven’t received a refund within the stated time frame, please check your bank account again, contact your credit card company, and reach out to your bank. If you still have not received your refund, please contact our customer support.

Cancellation Policy:

We understand that you may sometimes need to cancel an order. Our cancellation policy is designed to make this process as easy as possible.

Conditions for Cancellation

1. Before Dispatch:

  • You can cancel your order before it is dispatched (which is normally within 1 working day).

  • To cancel your order, contact our customer support team as soon as possible after placing your order.

2. After Dispatch:

  • Once your order has been shipped, it cannot be cancelled.

  • If you still do not wish to keep the product, you can follow our refund policy once you receive the order.

Cancellation Process

1. Initiate Cancellation:

  • Contact our customer support team to initiate a cancellation.

  • Provide your order details and the reason for cancellation.

2. Confirmation:

  • Once your cancellation request is received and processed, you will receive a confirmation email.

Important Information

  • Timing: Cancellation requests must be made before the order is dispatched.

  • Refund for Cancelled Orders: If the order is cancelled before dispatch, the refund will be processed within 3 working days of the cancellation request.

Contact Us

For any questions or concerns regarding our refund and cancellation policies, please contact our customer support team at info@matview.co.in or 02975-356173. We are here to assist you and ensure your satisfaction.

This policy ensures that MatView provides clear guidelines for processing refunds and cancellations, aiming to make the process as smooth and transparent as possible for our valued customers.